TERMS AND CONDITIONS

Zovanco LLP

Effective date: 4 October 2026

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, as amended from time to time. It is generated by a computer system and does not require a physical or digital signature.

1. TERMS OF USE

These Terms and Conditions ("Terms") govern access to and use of oslips.com, all websites and subdomains hosted under blze.in, and all web applications, mobile applications, micro apps, software, features, content, products and services offered, operated or made available by Zovanco LLP, including but not limited to Oslips (collectively, the "Platform" or "Services").

The Platform is owned and operated by Zovanco LLP, a limited liability partnership organised under the laws of India ("Zovanco", "we", "us" or "our"). "You" and "User" mean any individual or legal entity that accesses or uses the Platform.

By visiting, registering for, downloading, accessing, purchasing or using any part of the Platform, you confirm that you have read, understood and agreed to these Terms and to any product-specific terms, privacy notice, refund or cancellation policy, acceptable-use rules, or other policy displayed within the relevant Service. If you do not agree, do not access or use the Platform.

Some Services may have additional terms. If product-specific terms conflict with these Terms, the product-specific terms will control only for that particular Service and only to the extent of the conflict.

2. ELIGIBILITY AND AUTHORITY

You must be legally competent to enter into a binding contract under applicable law. Unless a Service expressly permits otherwise, you must be at least 18 years old. A minor may use a Service only with the involvement and consent of a parent or legal guardian and where permitted by law.

If you use the Platform on behalf of a company, organisation or other entity, you represent that you have authority to bind that entity. In that case, "you" includes that entity.

You may use the Services only where they are lawfully available and only in accordance with these Terms and applicable laws. You are responsible for obtaining the devices, software, internet connection and other resources needed to use the Platform.

3. ACCOUNTS AND SECURITY

Some Services may require you to create an account. You agree to provide accurate, current and complete information and to keep it updated. You must not create an account using false information, impersonate another person, or create an account for anyone without authority.

You are responsible for protecting your login credentials, one-time passwords, authentication methods and devices. You are responsible for activities carried out through your account except to the extent caused by our failure to use reasonable security measures. Notify us promptly at blzeapps464@gmail.com if you suspect unauthorised access, loss of credentials or misuse of your account.

We may require identity or account verification where reasonably necessary for security, fraud prevention, legal compliance, payment processing, restoration of access or protection of Users.

4. SCOPE OF THE SERVICES

Zovanco develops and offers digital products and services, including Oslips and other micro apps. Features may include information tools, productivity utilities, communication functions, content, subscriptions, paid digital services, integrations, automation, storage, artificial-intelligence-assisted features, or other functionality described in the relevant Service.

The functionality, eligibility requirements, availability, limits and pricing of each Service may differ. The description shown within a Service at the time of use or purchase forms part of these Terms. We may add, update, suspend or discontinue features where reasonably necessary for product development, security, legal compliance or business operations.

Unless expressly stated otherwise, no Service constitutes legal, medical, financial, tax, investment or other regulated professional advice. You remain responsible for decisions made using information or output from the Platform.

Zovanco may conduct tests, staged rollouts, research and experiments relating to features, interfaces, security and performance. As a result, features may be offered, configured or displayed differently for different Users, devices, locations or account types. We may also establish or adjust reasonable technical, storage, transmission, messaging or usage limits to protect the Platform, manage capacity or support fair use.

Zovanco may offer referrals, trials, promotional codes, credits, rewards or incentive programmes. Each programme may have additional eligibility, validity, redemption and expiry rules displayed with the offer. Unless expressly stated otherwise, promotional benefits are personal, non-transferable, have no cash value and may not be combined. We may withhold, reverse, suspend or cancel a benefit obtained through error, abuse, duplicate accounts, misrepresentation, unlawful conduct or breach of the applicable programme rules, subject to applicable law.

5. LICENCE TO USE THE PLATFORM

Subject to these Terms, Zovanco grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for its intended purpose.

This licence does not transfer ownership of the Platform or any intellectual property. You may not copy, sell, rent, sublicense, distribute or commercially exploit the Platform except where expressly permitted in writing or allowed by applicable law.

6. ACCEPTABLE USE

You agree not to use, or attempt to use, the Platform to:

• violate any applicable law, regulation, court order or third-party right;

• commit, facilitate or promote fraud, deception, harassment, abuse, discrimination, threats, violence or illegal activity;

• upload or distribute malware, malicious code, corrupted files, spam or unauthorised advertising;

• gain unauthorised access to any account, system, network, data or restricted part of the Platform;

• interfere with the security, integrity, availability, performance or normal operation of the Platform;

• scrape, crawl, harvest, index or extract data at scale through automated means except where we expressly permit it;

• reverse engineer, decompile, disassemble or attempt to derive source code, models, algorithms or non-public components, except to the limited extent such restriction is prohibited by law;

• remove or alter copyright, trademark, attribution, security or proprietary notices;

• infringe intellectual property, confidentiality, privacy, publicity or other rights;

• submit content that is unlawful, defamatory, obscene, misleading, hateful, exploitative or otherwise harmful;

• misrepresent affiliation with Zovanco or another person, or use the Platform to impersonate anyone;

• use the Services to develop or train a competing product through unauthorised extraction or replication; or

• help another person do any of the above.

We may investigate suspected violations and take proportionate action, including limiting features, removing content, suspending access, preserving relevant records, or reporting conduct to competent authorities where legally required or reasonably necessary.

AI-assisted and synthetic content. "Synthetic Content" means text, images, audio, video, documents or other information created or materially altered by artificial intelligence, algorithms or other automated tools, including content that could be mistaken for a genuine human voice, real-world recording, authentic document, person or event. These rules apply to content you upload and to content you generate using the Services.

You must not create, request, host, upload, transmit or distribute Synthetic Content that is unlawful, infringes intellectual property or other rights, violates confidentiality or privacy, facilitates fraud or forgery, harms or exploits minors, contains child sexual abuse material or non-consensual intimate imagery, unlawfully depicts sexual conduct, incites violence or unlawful activity, or deceptively impersonates a person or misrepresents a real person, institution, document or event in a manner likely to mislead or cause harm. You must obtain any legally required permissions for use of another person's likeness, voice, identity or information. The restrictions in this section apply irrespective of whether content is labelled synthetic.

When prompted by a Service, you must accurately disclose whether content is synthetically generated or materially altered. False or misleading declarations constitute a material breach of these Terms. You must not remove, conceal or tamper with legally required labels, provenance information or safety markers, or evade content safeguards. You must provide additional disclosures to recipients where required by law.

AI outputs may be inaccurate, fabricated, biased, incomplete, outdated, non-unique or unsuitable, and may resemble third-party material. Zovanco does not guarantee their truth, legality, originality, ownership, non-infringement or fitness for your purpose. You must independently review and verify outputs before relying on, publishing or acting on them, obtain necessary permissions and professional advice, and remain responsible for your inputs, instructions, use and distribution of outputs. AI output is not a substitute for regulated professional advice.

Subject to applicable law, Zovanco may review declarations, require correction or labelling, block or remove content, restrict AI features, suspend or terminate access, preserve evidence and respond to lawful requests from competent authorities. These measures do not constitute certification or endorsement of content and do not displace the obligations of the person who submits or uses it.

7. USER CONTENT AND DATA

"User Content" means any material you upload, submit, post, share, generate for publication, display or transmit to, through or in connection with the Platform, including text, files, documents, images, photographs, audio, video, reviews, messages, profile information, prompts, inputs, feedback and Synthetic Content, whether publicly visible or privately shared.

You retain ownership of your User Content. By submitting it, you grant Zovanco a perpetual, irrevocable, worldwide, non-exclusive, fully paid and royalty-free licence, transferable, assignable and sublicensable through multiple tiers, to host, store, use, reproduce, process, analyse, modify, adapt, translate, reformat, publish, display, perform, distribute, create derivative works from, promote and commercialise that User Content in any existing or future medium, including through Zovanco's products, services and third-party partnerships. This licence survives account closure and deletion of the original content, to the extent permitted by applicable law.

You also authorise use of the name or username associated with User Content in connection with licensed uses of that content. To the extent permitted by law, you consent to the adaptations and uses described above and waive or agree not to assert moral-rights or attribution claims to the extent those rights may lawfully be waived. You represent that you hold the rights and permissions necessary to grant this licence.

These permissions do not override applicable privacy and data-protection law, the privacy notice governing the Service, your legally enforceable deletion or withdrawal rights, or any express confidentiality or access commitment made for the relevant Service. Personal information and content designated private or confidential will be handled consistently with those obligations.

You are solely responsible for your User Content and for the consequences of its submission, publication, transmission and use, including reliance by others on its accuracy or legality and disclosure of identifying or confidential information. You represent and warrant that you own or control the necessary rights, or have obtained all permissions required to submit the content and grant the licences in these Terms; that factual representations are accurate and not misleading; and that the content and its authorised use do not violate applicable law, these Terms, confidentiality obligations or any person's intellectual property, privacy, publicity or other rights. Opinions must be honestly held and must not be represented as verified facts.

You must not submit confidential, sensitive, regulated or third-party information unless the relevant Service is intended for that information and you are authorised to provide it. You are responsible for obtaining and maintaining legally required consents and authorisations. Zovanco's acceptance, storage, processing, display, moderation or licensing of User Content does not transfer responsibility for that content to Zovanco.

Subject to mandatory law, User Content and any resulting claims or liabilities remain the responsibility of the person who provided it, not the Zovanco Parties. Zovanco does not endorse User Content or guarantee its accuracy, integrity, legality or quality. Your indemnity obligations under section 17 apply to third-party claims relating to your User Content.

You are responsible for reviewing outputs generated from your inputs before relying on, publishing or using them. Automated or artificial-intelligence-assisted outputs may be incomplete, inaccurate, outdated or unsuitable for a particular purpose.

Except where required by applicable law, Zovanco has no obligation to pre-screen or continuously monitor User Content. To the fullest extent permitted by law, we may at any time, in our sole discretion and without prior notice, review, edit, label, block, restrict or remove content for any reason, including suspected violations, complaints, security risks or harm to the Services or others. We may suspend or terminate repeat infringers or other Users in accordance with section 18. We may preserve records and disclose information where lawfully necessary to comply with legal process or protect rights and safety, consistently with the applicable privacy notice. We have no obligation to restore or return removed content except where required by law or an express Service commitment.

If you publish or share User Content, you authorise its display and distribution to others through the relevant Service. Such content may be viewed, copied or relied on by others, and you are responsible for deciding what information to disclose. The broad licence granted above applies to that content, subject to applicable law, our privacy notice and any express confidentiality or access commitment made for the relevant Service.

8. THIRD-PARTY SERVICES AND INTEGRATIONS

The Platform may link to, integrate with or depend on third-party websites, software, payment providers, cloud services, application stores, analytics tools, artificial intelligence providers or other services. Third-party services are governed by their own terms and privacy practices.

Zovanco does not control and is not responsible for a third party's content, availability, security, acts or omissions. A link or integration does not by itself imply endorsement. You are responsible for reviewing applicable third-party terms before connecting or using such services.

If you authorise a third-party integration, you permit Zovanco to exchange the information reasonably necessary to provide that integration, subject to the relevant privacy notice and your settings.

The Platform may display advertising, sponsored content, offers or information supplied by third parties. Unless Zovanco expressly states otherwise, the advertiser or third party is responsible for its claims, products and services. Any correspondence, purchase or participation between you and an advertiser or third party is solely between you and that party. Zovanco is not a party to that relationship and is not responsible for resulting loss or disputes, except to the extent required by law.

9. FEES, SUBSCRIPTIONS AND PAYMENT

Some Services may be free and others may require payment. Prices, billing periods, included features, usage limits and applicable taxes will be disclosed before purchase or within the relevant Service.

By purchasing a paid Service, you authorise Zovanco and its payment service providers to charge the displayed amount using your selected payment method. You agree to provide accurate billing information and are responsible for taxes, bank charges, foreign-exchange costs or similar amounts imposed by third parties, unless applicable law requires otherwise.

If a subscription renews automatically, the renewal terms and cancellation method will be disclosed at purchase. You may cancel future renewals using the method provided in the relevant Service. Cancellation normally takes effect at the end of the current paid period unless the product-specific terms or applicable law provide otherwise.

Refunds, credits and cancellations are governed by the policy shown for the relevant Service and applicable consumer law. Except where required by law or expressly stated, fees already paid are non-refundable and unused entitlement has no cash value.

We may change pricing prospectively. For an existing recurring subscription, we will provide any notice required by applicable law before the new price takes effect.

10. COMMUNICATIONS

You agree that we may send operational communications concerning your account, security, transactions, updates, legal notices and use of the Services by email, in-product notice, push notification, SMS or another contact method you provide.

Where permitted by law and based on your choices, we may send promotional communications. You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting blzeapps464@gmail.com. Opting out of marketing does not prevent essential service, security, billing or legal communications.

11. PRIVACY

Our collection and use of personal information are governed by the privacy notice made available through the relevant Service. By using the Platform, you acknowledge that information may be processed as described in that notice and as permitted by law.

You are responsible for providing any notices and obtaining any consents required before submitting another person's personal information. Do not use a Service to collect or process personal information unlawfully.

We use reasonable safeguards designed to protect information, but no electronic system or transmission method is completely secure. You should maintain appropriate backups and avoid sharing credentials or sensitive information through insecure channels.

12. INTELLECTUAL PROPERTY

Zovanco and its licensors own all right, title and interest in the Platform and all content created, compiled or supplied by Zovanco, including software, source and object code, algorithms, designs, layouts, interfaces, databases, compilations, reports, aggregate usage statistics, text, graphics, images, audio, video, logos, trademarks, domain names and documentation ("Zovanco Content"). These rights include all applicable copyrights, trademarks, patents, trade secrets and other intellectual-property rights, whether registered or unregistered. User Content and third-party content remain subject to their respective ownership rights and the licences granted under these Terms. No ownership of underlying User Content transfers merely because it is included in a compilation or processed through the Platform.

Except for the limited licence granted in these Terms, no right, title or interest in the Platform is transferred to you. You must not use Zovanco's names, brands, logos or other identifiers without prior written permission, except for accurate, lawful references that do not imply endorsement.

If you provide suggestions or feedback, you grant Zovanco a perpetual, worldwide, irrevocable, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.

13. COPYRIGHT AND RIGHTS COMPLAINTS

If you believe material available through the Platform infringes your intellectual-property or other legal rights, write to blzeapps464@gmail.com with:

• your name, address, telephone number and email address;

• identification of the right claimed to be infringed;

• identification and location of the material complained of;

• an explanation of why you believe the use is unauthorised;

• a statement that the information supplied is accurate and that you are the rights holder or authorised to act for the rights holder; and

• your physical or electronic signature.

We may request additional information, remove or restrict access to material, notify the person who submitted it, or restore material where appropriate. Knowingly submitting a false or misleading complaint may result in liability under applicable law.

14. AVAILABILITY, UPDATES AND BETA FEATURES

We aim to keep the Services available but do not guarantee uninterrupted, timely, secure or error-free operation. Maintenance, outages, internet conditions, third-party failures, security events, legal requirements or other circumstances may affect availability.

We may issue patches, updates or new versions and may require you to install them. Features labelled beta, preview, experimental or early access may be incomplete, change without notice and be subject to additional limits.

You are responsible for maintaining backups of information important to you. Unless a Service expressly includes an agreed backup or retention commitment, the Platform is not a substitute for your own archival system.

15. DISCLAIMERS

To the maximum extent permitted by law, the Platform, Services, content, integrations and outputs are provided on an "as is" and "as available" basis, and access and use are at your own risk. Zovanco disclaims all express, implied and statutory warranties, representations and conditions that may lawfully be disclaimed, including merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, security and uninterrupted or error-free availability. No oral or written advice, support response or information obtained through the Platform creates a warranty not expressly provided in a binding written commitment. Mandatory statutory guarantees and express contractual commitments that cannot lawfully be disclaimed remain unaffected.

We do not warrant that every error will be corrected, that the Platform will be compatible with every device or third-party service, or that content or output will meet your requirements. Information available through the Platform may change and should be independently verified when accuracy is important.

Nothing in these Terms excludes any statutory guarantee, remedy or consumer right that cannot legally be excluded or limited.

16. LIMITATION OF LIABILITY

Subject to the mandatory-law safeguards below, and to the fullest extent permitted by applicable law, Zovanco LLP and its partners, affiliates, officers, employees, agents, contractors, representatives, suppliers and licensors (collectively, the "Zovanco Parties") disclaim liability to you or any third party for losses, injuries, claims, expenses or damages arising out of or relating to these Terms, the Platform, any Service, content, output or your use of or inability to use them.

Without limiting the foregoing, the exclusions cover: errors, inaccuracies, omissions, misleading information or unsuitable results; reliance on content, AI outputs, advertisements or communications; personal injury or property damage arising from access or use where liability may lawfully be excluded; unauthorised access to or use of accounts, servers, systems or information; failure to protect credentials or devices; interruption, latency, cessation, unavailability, updates, withdrawal or discontinuation; bugs, malware, viruses, malicious code or downloaded material; loss, corruption, deletion, unauthorised disclosure or inability to recover data or User Content; incompatibility or failure of devices, networks or third-party services; acts or omissions of other Users, advertisers, sponsors, merchants, integration providers or other third parties; transactions or interactions with those parties; lawful disclosures under these Terms or the applicable privacy notice; and delay or non-performance arising from events beyond reasonable control.

You are responsible for assessing information and outputs, maintaining appropriate backups, protecting account access and exercising independent judgment in dealings with other Users and third parties. Except where expressly agreed or required by law, Zovanco does not undertake to supervise, verify, guarantee or resolve those dealings.

To the fullest extent permitted by applicable law, the Zovanco Parties are not liable for direct, indirect, incidental, special, consequential, exemplary or punitive damages, loss of profit, revenue, business, opportunity, anticipated savings, goodwill or reputation, loss of use or data, business interruption, costs of replacement goods or services, or other economic or intangible losses arising from the matters described above. These exclusions apply irrespective of the legal basis asserted, including contract, warranty, tort (including negligence), strict liability, statute or otherwise, whether or not the loss was foreseeable or the Zovanco Parties were advised of its possibility, and even if a limited remedy fails of its essential purpose.

Free Services are provided without any contractual assumption of liability by the Zovanco Parties. To the fullest extent permitted by applicable law, the Zovanco Parties shall have no liability for claims arising out of or relating to a free Service. No minimum compensation or guaranteed liability amount applies to free Services.

Paid Services. The exclusions in this section apply to paid Services as well as free Services. Payment does not create a guaranteed damages entitlement or a minimum compensation amount. No general six-month-fee fallback cap applies under these Terms. If applicable law requires liability, compensation, a refund or another remedy notwithstanding an exclusion, that liability or remedy will be determined under the applicable law and any enforceable express Service commitment. Nothing in this section removes a refund, credit or other obligation expressly promised under the relevant purchase terms or required by law.

Mandatory-law safeguards. Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including mandatory consumer and data-protection rights, liability for fraud or wilful misconduct where non-excludable, and death or personal injury caused by negligence where applicable law prohibits exclusion or limitation. The exclusions operate only to the maximum lawful extent. If a court or competent authority finds a provision unenforceable, mandatory law governs that matter and the remaining lawful exclusions continue to apply. This section does not relieve Zovanco of a non-waivable legal duty.

17. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold harmless Zovanco, its partners, employees, contractors and representatives from third-party claims, losses, liabilities, damages and reasonable costs arising from your unlawful use of the Platform, your User Content, your breach of these Terms, or your infringement of another person's rights.

Zovanco will give you reasonable notice of an indemnified claim and may control its defence and settlement. You may not settle a claim in a manner that admits liability for or imposes obligations on Zovanco without our written consent.

18. SUSPENSION AND TERMINATION

You may stop using the Platform at any time. You may request account closure through the relevant Service or by contacting blzeapps464@gmail.com, subject to identity verification, outstanding obligations and legally required retention.

To the fullest extent permitted by applicable law, we may, in our sole discretion, restrict, suspend or terminate your account, any feature or your use of the Services, and deny further access, for any reason or no reason, including breach or suspected breach of these Terms, inactivity, non-payment, misuse, fraud, security concerns, legal risk or a requirement of a competent authority. Such action may take immediate effect without prior notice or an opportunity to remedy, except where notice or another procedure is required by law or an enforceable Service commitment.

On suspension or termination, we may immediately deactivate or delete the account and related content, revoke credentials and prevent further access to account information or files, subject to applicable law and express retention or access commitments. You should maintain independent copies of important information. We may retain records needed for legal compliance, disputes, fraud prevention or enforcement, including records of violations, only consistently with applicable law and the privacy notice; this is not an unrestricted right to retain personal information indefinitely.

Subject to section 16 and mandatory law, the Zovanco Parties are not liable to you or any third party for suspension, discontinuation, deletion or termination. Accrued payment obligations remain due. Any refund, cancellation, data-access or other remedy that cannot lawfully be excluded, or is expressly promised in the relevant purchase terms, remains available.

On termination, your licence to use the affected Service ends. Provisions that by their nature should survive will continue, including provisions concerning ownership, fees due, disclaimers, limitation of liability, indemnity, dispute resolution and enforcement.

19. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in the Services, law, security requirements or business practices. The updated Terms will be posted on the Platform with a revised effective date. Where a change materially affects your rights, we will provide additional notice where reasonably practicable or legally required.

Your continued use after updated Terms take effect constitutes acceptance of the changes. If you do not agree to an update, you must stop using the affected Service and may cancel it in accordance with the applicable cancellation terms.

20. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts of competent jurisdiction located in Gurgaon (Gurugram), Haryana shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms or the Platform, and you submit to their jurisdiction. This provision is subject only to any non-waivable remedy or forum required by applicable law.

Before commencing formal proceedings, you and Zovanco should attempt in good faith to resolve the dispute by written notice and discussion for at least 30 days, unless urgent interim relief is reasonably required or waiting would prejudice a statutory deadline. This process does not suspend, extend or shorten any limitation period except where applicable law or a valid written agreement permits it.

One-year legal-action period, where lawful. Only to the extent applicable law permits a contractual limitation period, you agree to commence a legal action arising out of or relating to these Terms or the Services within one (1) year after the cause of action accrues; where that period is legally enforceable, a claim brought after it is time-barred. This clause does not shorten any statutory limitation period, extinguish a right, discharge a liability or restrict access to a competent court or mandatory forum where prohibited by section 28 of the Indian Contract Act, 1872 or any other applicable law. In those circumstances, the applicable statutory limitation period and remedies govern instead. Informal discussions and complaints do not prevent either party from filing proceedings in time.

21. GENERAL PROVISIONS

Severability. If any provision is held unlawful, invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

No waiver. Failure or delay in enforcing a right does not waive that right. A waiver is effective only if made in writing by an authorised representative.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Zovanco may assign these Terms in connection with a merger, reorganisation, sale of assets, change of control or transfer of the relevant Service, subject to applicable law.

Entire agreement. These Terms, together with the applicable product-specific terms and policies, form the entire agreement between you and Zovanco concerning the Services and replace prior agreements on the same subject.

Relationship. These Terms do not create a partnership, joint venture, employment, franchise or agency relationship between you and Zovanco.

Force majeure. Zovanco is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, labour disputes, internet or utility failures, government action, epidemics, cyberattacks or failures of third-party infrastructure.

22. CONTACT AND GRIEVANCE OFFICER

Questions, complaints, account requests and legal notices may be sent to:

Grievance Officer

Santosh Nema

Zovanco LLP

Registered Office:

253, NGQ 253, New Town Heights

Garden City, Sector 90, Garhi

Gurugram, Haryana 122505

India

Email: blzeapps464@gmail.com

Please include your name, contact information, the relevant Service, a clear description of the issue and any supporting records. We may request additional information to verify your identity or investigate the matter.

Grievance redressal process. Users should first email blzeapps464@gmail.com with the relevant product or micro app, account details sufficient to identify the issue, a description of the complaint, and supporting records. Where a complaint reference or ticket number is issued, retain it for follow-up. If the initial response does not resolve the matter, the User may escalate the complaint to the Grievance Officer identified above, quoting the reference number where available. Zovanco will acknowledge and address complaints within the timelines prescribed by applicable law.

23. INTERPRETATION

Headings are for convenience only. Words such as "including" and "including but not limited to" are illustrative and do not limit the preceding words. A reference to law includes amendments and replacements. If these Terms are translated, the English version will control to the extent permitted by law in the event of inconsistency.